Renter Contract

1. Governing Terms and Conditions

1.1. Your contract to hire an item through My Local Party Hire (Renter Contract) consists of:

• (a) These Renter Terms and Conditions;
• (b) The Booking Confirmation;
• (c) The Website Terms of Use;
• (d) The Privacy Policy.

1.2. The Renter Contract forms a binding agreement between you (the Renter), the Owner (person or business listing the item for hire), and My Local Party Hire Pty Ltd (MLPH).

1.3. The Renter Contract is governed by the laws of Queensland. Disputes arising from this Contract will be resolved in the non-exclusive jurisdiction of Queensland courts.

1.4. The Australian Consumer Law applies to this Renter Contract and provides rights that cannot be excluded, restricted, or modified. These Terms are subject to those guarantees.

2. Platform and Service Scope

2.1. MLPH is a marketplace connecting renters with owners of party hire equipment. We do not own or control any items listed on the platform.

2.2. MLPH acts as an agent to facilitate bookings and process payments but is not a party to the rental of items between you and the Owner.

2.3. MLPH does not guarantee the condition, safety, suitability, or legality of any item listed. It is the responsibility of the Owner to ensure their items are compliant with safety and legal regulations.

3. Renter Responsibilities and Conditions of Use

3.1. You must:

• Be over 18 years of age;
• Provide accurate and up-to-date information when booking;
• Use items for their intended party/event use only;
• Comply with all instructions provided by the Owner.

3.2. You must not:

• Use the item for illegal or unsafe purposes;
• Sub-rent, modify, damage, or permanently alter any hired item;
• Allow unauthorised persons to use restricted items (e.g., electrical equipment, large structures);
• Exceed weight, power, or safety limits provided by the Owner.

3.3. You are responsible for:

• The safekeeping and proper use of the hired item for the duration of the booking;
• Returning the item clean and in the same condition you received it, subject to reasonable wear and tear;
• Any damage, theft, loss, or breach of terms that occurs during the hire period.

3.4. You must not operate any item (e.g., powered equipment, inflatables) while under the influence of alcohol or drugs.

4. Booking, Cancellations & Refunds

4.1. Bookings must be made through the MLPH platform.

4.2. You will receive a Booking Confirmation email upon successful payment. This confirms your agreement to these terms.

4.3.1. You may cancel a confirmed booking at any time via your MLPH account or by contacting us in writing. The refund issued will depend on the time of cancellation relative to the scheduled hire start time:

• • More than 48 hours before the scheduled hire time: You will receive a full refund, less any non-refundable service fees.
• • Between 24 and 48 hours before the scheduled hire time: You will receive a 50% refund of the hire fee. Service fees are non-refundable.
• • Less than 24 hours before the scheduled hire time or in the event of a no-show: No refund will be issued.

4.3.2. “Hire start time” refers to the delivery or collection time confirmed at checkout. All times are based on AEST (Brisbane time).

4.3.3. If you need to make changes to your booking (e.g. reschedule or change location), please contact us as soon as possible. Change requests are subject to Owner approval and availability, and may incur additional charges.

4.3.4. In the event of exceptional circumstances (such as a natural disaster, serious illness, or accident), you may submit a cancellation appeal with supporting documentation. My Local Party Hire may grant a full or partial refund at our sole discretion.

4.3.5. If you wish to cancel a booking within 72 hours of the hire time, you must notify us immediately via email at hello@mylocalpartyhire.com.au. Once funds are scheduled for release to the Owner, we may be unable to recover or reverse the payout without the Owner’s cooperation.

4.4. Owners may cancel due to unforeseen issues (e.g., damaged item). If this occurs, MLPH will refund you in full and attempt to help you secure a replacement item.

5. Payments, Fees & Authorisations

5.1. All payments are securely processed via the MLPH platform.

5.2. You authorise MLPH to:

• Pre-authorise your payment method for the total hire fee at the time of booking;
• Deduct any additional charges as outlined in this contract or agreed with the Owner (e.g., late fees, cleaning fees, damage);
• Withhold payment to the Owner if a dispute is unresolved or under investigation.

5.3. Additional charges may apply for:

• Cleaning if the item is returned in unacceptable condition;
• Late return (beyond agreed time);
• Non-return (full replacement cost);
• Damage repair (quote-based);
• Unauthorised location or usage (at Owner’s discretion).

6. Collection, Use, and Return

6.1. The Owner will specify whether collection or delivery is offered.

6.2. You must:

• Inspect the item upon receipt and notify the Owner immediately if there are issues, failure to report faults before use may affect refund eligibility.;
• Return the item to the Owner at the agreed time and location;
• Return all parts, packaging, and accessories included in the hire.

6.3. If returning an item late, additional charges may apply as per the Owner’s listing. After 24 hours, non-returned items may be treated as stolen.

7. Damage, Loss & Insurance

7.1. MLPH does not provide insurance for hired items.

7.2. You are fully responsible for any damage, loss, or theft that occurs during the hire period.

7.3. In the event of damage, the Owner may:

• Request payment for repairs;
• Deduct funds from your payment method (with evidence);
• File a police report or insurance claim (if required).

7.4. You must report all damage or incidents to MLPH and the Owner within 24 hours.

7.5 If you continue using an item after discovering a fault, you may waive your right to a refund or bond claim related to that issue unless MLPH determines otherwise.

8. Safety & Compliance

8.1. You must follow any safety instructions provided by the Owner.

8.2. Some items may require secure installation or usage on flat, safe ground (e.g., marquees, inflatables).

8.3. You must not:

• Use equipment during unsafe weather (wind, rain, extreme heat);
• Leave items unattended in public areas;
• Use items without necessary supervision (e.g., children's equipment).

8.4. Any injuries or incidents occurring from unsafe use or neglect may be your responsibility.

9. Dispute Resolution

9.1. If a dispute arises between you and the Owner, both parties must first attempt resolution in good faith.

9.2. If no resolution is reached, you may escalate the issue to MLPH for review.

9.3. MLPH may withhold funds or issue partial refunds depending on the outcome of the investigation.

10. Liability & Indemnity

10.1. MLPH is not responsible for:

• Any injury, damage, or loss resulting from the use of hired items;
• Misleading or inaccurate listings provided by Owners;
• Delays or cancellations caused by third parties or Owners.

10.2. You agree to indemnify and hold harmless MLPH, its staff and agents, from any claims, damages, liabilities, or expenses arising from:

• Breach of this Contract;
• Improper or illegal use of hired items;
• Damage or loss caused during the hire period.

11. Privacy

11.1. MLPH collects and uses your data in accordance with our Privacy Policy.

11.2. Your personal information may be shared with Owners for purposes of fulfilling the booking, processing claims, or coordinating returns.

13. Definitions

• Renter: You, the person hiring the item.
• Owner: The person or business listing the item on the MLPH platform.
• Item: The product(s) being hired.
• MLPH: My Local Party Hire Pty Ltd ABN [Insert ABN]
• Hire Period: The confirmed duration of the booking.
• Service Fee: Platform fee charged by MLPH for facilitating the transaction.
• Booking Confirmation: The confirmation email issued when a booking is accepted and paid for.
• Major Breach: Any serious failure to comply with these Terms that may cause harm, loss, or risk.

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